Mitsubishi: A Leader in Customer Satisfaction
Mitsubishi: A Leader in Customer Satisfaction
Posted on September 24, 2025
Mitsubishi: A Leader in Customer Satisfaction
The recent 2025 Canada Customer Service Index – Long-Term (CSI-LT) study by J.D. Power reveals a clear trend: Canadians are keeping their vehicles longer, which increases the demand for reliable, high-quality maintenance services. In this context, Mitsubishi dealerships stand out for their excellence in customer service and satisfaction.
Mitsubishi: A Reliable Choice Appreciated by Canadians
According to the study, Mitsubishi dealerships scored 835 out of 1,000, ranking second among all evaluated brands, just behind Mercedes-Benz. This score reflects the trust and loyalty of Mitsubishi vehicle owners in the quality and reliability of the services provided.
Key Figures:
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Annual dealership visits for vehicles aged 4 to 12 years are increasing, rising from 1.5 to 1.8 visits on average.
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The average cost of a dealership visit is only $539, ensuring comprehensive and reliable service.
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Vehicle owners increasingly rely on dealerships for complex repairs, highlighting the importance of technical expertise.
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Mitsubishi stands out for exceptional customer service, combining speed, professionalism, and personalized attention.
These results confirm that Mitsubishi is not only a reliable vehicle choice but also a smart choice when purchasing a vehicle. With a strong reputation and J.D. Power-recognized service, choosing Mitsubishi today means investing in a vehicle that maintains its value and performance over the long term.
Why Choose Coupal & Brassard Mitsubishi for Your Maintenance
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Proven reliability: Mitsubishi vehicles are built to last and deliver consistent performance year after year.
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Advanced technology: Recent models include safety systems, connectivity, and driver-assistance features that enhance the driving experience.
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Exceptional customer service: Coupal & Brassard Mitsubishi is recognized for its professionalism and commitment to customer satisfaction.
Coupal & Brassard: Your Mitsubishi Partner in Saint-Jean-sur-Richelieu
At Coupal & Brassard, we are proud to represent Mitsubishi and provide our customers with superior service. Our team of experts is dedicated to:
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Comprehensive maintenance and repair for every Mitsubishi model, including Outlander, RVR, and Eclipse Cross.
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Using genuine Mitsubishi parts to maintain your vehicle’s performance and longevity.
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Ensuring fast, reliable, and personalized service, so your Mitsubishi always performs at its best.
Maintaining Your Mitsubishi: A Smart Investment
By choosing Mitsubishi and Coupal & Brassard, you are selecting a vehicle that retains its value, delivers lasting performance, and benefits from J.D. Power-recognized customer service. With these results, choosing Mitsubishi when purchasing a vehicle is a smarter decision than ever, ensuring reliability and peace of mind for years to come.
Book Your Appointment Today
Don’t leave your Mitsubishi’s maintenance to chance. Contact Coupal & Brassard to schedule your next service and discover why so many Canadians trust Mitsubishi for their vehicles. Take this opportunity to choose your next Mitsubishi and make a smart, safe, and lasting choice.